Shipping policy

Shipping Policy

Effective date: August 17, 2026

This Shipping Policy explains the order processing, shipping charges, delivery estimates, and package responsibilities for orders placed with Two Sisters Boutique & Gifts.

Shipping Destinations

We currently ship to valid residential and commercial addresses within:

The United States
Puerto Rico

We do not currently offer international shipping outside these destinations.

Order Processing and Fulfillment

Orders are processed and dispatched on Mondays and Wednesdays, excluding public holidays and circumstances beyond our reasonable control.

Our order cutoff time is 2:00 p.m. Mountain Time. Orders placed after the cutoff time will begin processing on the next applicable business day.

Please allow 0–3 business days for order processing before your order is handed over to the shipping carrier.

Shipping Carriers

Orders may be shipped using:

USPS
UPS

The available carrier service may depend on the package, delivery destination, and shipping options available during checkout.

Shipping Costs

Shipping charges are calculated at checkout based on the customer’s delivery address, package details, and available carrier rates.

Customers can review the applicable shipping charge before completing payment. Original shipping charges are non-refundable unless required by law or we confirm that an incorrect or damaged product was sent.

Delivery Estimates

After an order has been processed and handed to the carrier, estimated transit time is 3–7 business days.

The total estimated delivery time, including order processing and carrier transit, is 3–10 business days.

Orders shipped to Puerto Rico, remote destinations, or areas affected by carrier limitations may require additional delivery time.

Delivery estimates are not guaranteed. Weekends, public holidays, severe weather, carrier delays, high shipping volumes, incorrect addresses, and other circumstances beyond our control may affect delivery.

Order Tracking

When tracking information is available, it will be sent to the email address or telephone number provided during checkout.

Please allow some time for tracking information to become active after the carrier receives the package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, contact us immediately. Orders may be modified or cancelled within 24 hours of purchase, provided they have not already been processed or shipped.

We cannot guarantee that an address can be changed after fulfillment has begun. Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or unclaimed package may be the customer’s responsibility.

Delayed or Lost Packages

If tracking does not show delivery and the shipment appears lost or unusually delayed, please contact us so we can review the shipment and assist with a carrier inquiry.

Carrier delays may occur after an order leaves our facility. We cannot guarantee carrier delivery dates or accept responsibility for delays beyond our reasonable control.

Packages Marked as Delivered

Once tracking shows that a package was delivered to the address provided during checkout, Two Sisters Boutique & Gifts is not responsible for theft, loss, or a missing package after delivery.

If a package is marked as delivered but cannot be located, customers should:

Check the delivery area and surrounding property.
Ask household members or neighbors whether they accepted it.
Contact USPS or UPS using the tracking number.
Contact us if additional order information is required for a carrier inquiry.

Damaged Shipments

Please inspect your order promptly after delivery.

If a product arrives damaged, keep the product and all original packaging and contact us as soon as possible. Include your order number and clear photographs of the product, packaging, and shipping label.

Eligible damaged products may be returned in accordance with our Return and Refund Policy.