Refund policy

Return and Refund Policy

Effective date: August 17, 2026

We want you to be satisfied with your purchase. Please review the following requirements before requesting a return.

30-Day Return Period

Eligible products may be returned within 30 days of delivery.

To qualify for a return, the product must be:

Unused and unworn.
In its original condition.
Returned with its original tags attached.
Accompanied by a receipt or other proof of purchase.

Products that show signs of wear, use, alteration, washing, damage caused by the customer, or missing tags will not be accepted.

Non-Returnable Products

The following products are final sale and cannot be returned:

Clearance items.
Jewelry.
Gift cards, if applicable.
Products identified as final sale on the product page.

Please contact us before purchasing if you have questions about a product’s eligibility.

Requesting a Return

Before returning a product, contact us at amri2607@twosistersandboutiquesandgifts.com and provide:

Your name.
Order number.
Product being returned.
Reason for the return.

Do not send a return without first contacting us. Unauthorized returns may not be accepted.

Approved returns should be sent to:

Two Sisters Boutique & Gifts
2313 Montana Avenue
El Paso, Texas 79903
United States

Return-Shipping Costs

Customers are responsible for return-shipping costs. Original shipping charges are non-refundable unless the return results from an incorrect or damaged product sent by us.

We recommend using a trackable shipping service. We are not responsible for a return package that is lost or damaged while being shipped back to us.

Damaged or Incorrect Products

Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photographs of the product and packaging.

After reviewing the request, we will provide appropriate return or refund instructions. Damage caused after delivery through use, wear, mishandling, or improper care is not considered a delivery defect.

Refunds

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after approval. Your bank or card provider may require additional processing time.

Exchanges

We do not offer direct exchanges. If you want another product, color, or size, return the eligible original product in accordance with this policy and place a new order.

Cancellations and Order Changes

Orders may be cancelled or modified within 24 hours of purchase, provided the order has not already been processed or shipped.

Contact us immediately if you need to request a change. We cannot guarantee that a cancellation or modification will be possible after fulfillment has begun.